FAQs

Frequently Asked Questions (FAQ)

1. Do you ship internationally?

No. We currently ship only within the United Kingdom.

2. What if I place an order and live outside the UK?

Unfortunately, we are unable to fulfill orders outside the UK at this time. Please check back in the future, as we may expand our shipping destinations.

3. What products do you sell?

We specialize in stylish and high-quality home furniture, lighting, and decorative pieces designed to enhance and transform your living spaces into elegant and inviting environments.

4. How can I place an order?

Simply browse our collection, select the item(s) you wish to purchase, add them to your cart, and complete checkout using one of our secure payment options (Visa, Mastercard, Shop Pay, and more).

5. Which payment methods do you accept?

We accept the following payment methods:

Shop Pay
Apple Pay
Google Pay
Visa
Maestro
Mastercard
American Express
Discover
Diners Club
UnionPay
Elo

6. What is your shipping policy and delivery time?

We aim to process and ship orders as quickly as possible. For detailed information regarding delivery times, shipping zones, and costs, please refer to our Shipping Policy page.

7. Can I return or exchange an item?

Yes. Returns and exchanges are accepted in accordance with our Return and Refund Policy. Please review that page for eligibility requirements and timeframes.

8. How do I track my order?

Once your order has been dispatched, you will receive an email containing your tracking number. You may also track your order using our Order Tracking Page. Please allow up to 24 hours for tracking information to update.

9. What happens if my package is lost or damaged?

If your package is delayed, lost, or arrives damaged, please contact our support team at support@elegantdeco.shop, including your order number and photos (if applicable). We will assist you promptly.

10. What is your business address and contact information?

Trade Name: ELEGANT DECO
Registered Address: 1 Winchester Rd, Harrow HA3 9PD, United Kingdom
Phone: +44 7866 328084
Email: support@elegantdeco.shop

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT)
Order Cut-off Time: 12:00 PM (GMT)